Return

RETURN

You can return the items to us within 14 days of receiving your order. Please ensure that the products are in their original condition and the labels are still attached, otherwise we cannot accept the return.

Returns sent back to us after the 14 day period, which begins when the order is delivered, cannot be accepted. They will be sent back to the customer at the customer's expense . The costs incurred will be added to the order.

HOW DO I RETURN SOMETHING?

Please always register your return in our returns portal before sending it back. You will also receive a return slip from us, which you can use for a simple return. An amount of €4.95 will be deducted from your refund.

Click here to go to the returns portal .

HOW LONG WILL IT TAKE TO RECEIVE A REFUND?

Once we receive the return, it can take up to 5 working days until it is fully processed and refunded. We will inform you by email.

CAN I ALSO RETURN THE PACKAGE AT MY OWN EXPENSE?/HOW DO I RETURN A PACKAGE FROM OUTSIDE GERMANY?

If you would like to send the return to us using a shipping company of your choice, you can send the package to the following address. Please remember to send the package insured and with tracking so that you can always track it.

Since we are a small shop, we unfortunately do not cover the costs of returns. We hope you understand this.

MonisaShop
(LadyPeach Clothing GmbH)
Koenigstrasse 105-107
41236 Mönchengladbach
GERMANY